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Clarification Storage Quota Full but no changes after deletion of files.

Clarification Storage Quota Full but no changes after deletion of files.

Randyalan99
Helpful | Level 5
Go to solution

Hello,

 

I am having an issue many seem to be having where my quota storage is full, but not matter how many files/folders I delete (whether that's team shared, shared with me, or personal) nothing seems to change quota storage overall, while my other storage indicator under my profile says I have deleted files. I've attached two screenshots here, but hopefully someone can clarify how I can regain my quota space back. I'd prefer not to go from paying $600/yr to $1,000 for the upgraded business plan. Thank you

space 2.jpgspace usage.jpg

1 Accepted Solution

Accepted Solutions

Randyalan99
Helpful | Level 5
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I just logged in after sleeping on this. Haha you are right. And I just found in the admin console where it says, the quota refreshes every 8 hours. Seems crazy it takes that long to update your usage. 

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4 Replies 4

Mark
Super User II
Go to solution

Hi @Randyalan99 

Have you accidentally activated Backups? www.dropbox.com/backups 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Randyalan99
Helpful | Level 5
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No backups unfortunately.

Mark
Super User II
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If you are on a Team account as ridiculous as it sounds it can take a few hours to update. 

 

If it doesnt work after that I'd suggest contacting support


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Randyalan99
Helpful | Level 5
Go to solution

I just logged in after sleeping on this. Haha you are right. And I just found in the admin console where it says, the quota refreshes every 8 hours. Seems crazy it takes that long to update your usage. 

Need more support?
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    Randyalan99 Helpful | Level 5
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?