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Dropbox is full but I have no files

Dropbox is full but I have no files

AnnGordon
Explorer | Level 4
Go to solution

Hi,

 

I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?

 

Thanks,

Ann

 

AnnGordon_0-1678898929408.png

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @AnnGordon, thanks for bringing this to our attention.

 

Could you try checking your backups page to see if you have any currently active?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Jay
Dropbox Staff
Go to solution

Hi @AnnGordon, thanks for bringing this to our attention.

 

Could you try checking your backups page to see if you have any currently active?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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AnnGordon
Explorer | Level 4
Go to solution

Thanks - I think that has fixed the problem 😁

Jay
Dropbox Staff
Go to solution

Glad to hear it, enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sarakatrine
Explorer | Level 4
Go to solution
Have the same problem so I have not used Dropbox for 6 years! And get often a message with this warning “your Dropbox is full”..hope the back up is the course too..

Megan
Dropbox Staff
Go to solution

Hi @Sarakatrine, let's jump right into this! 

 

Could you check this page to see if you've enabled the Dropbox Backup feature on your account? Also, what does your plan page report

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sarakatrine
Explorer | Level 4
Go to solution
Unfortunately I actually do have files - but I transferred/deleted all years ago..? Could the cause be that I once too part in the Dropbox at my work? Don’t work there anymore..can’t see my files because it’s full and I’m no longer paying for it..so I don’t know what’s in the box..

Megan
Dropbox Staff
Go to solution

Hi @Sarakatrine, have you tried accessing your account online, and checking both your home page, and your sharing tab?

 

You should be able to see all of your content there, even if your account is full. Let me know what you find! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sarakatrine
Explorer | Level 4
Go to solution
Thank you! I was able to see it! Thought I transferred everything to an external hard disk but 6 years ago now so I have to check it again, but does the file stay in Dropbox even if I transfer it- did I only transfer a copy? Because then it explains it! And then I can just delete everything..maybe there’s an easy way to do that?

Megan
Dropbox Staff
Go to solution

Hi @Sarakatrine, it is possible that you copied the content, instead of moving it. 

 

Once you're ready, you can select the content you need to delete, either online, or using the app and delete them. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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