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Erroneous "Your Dropbox is full" message

Erroneous "Your Dropbox is full" message

AndyL
Explorer | Level 4

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

 

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

 

I get the message despite my personal dropbox only showing 6.6GB  of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

1 Accepted Solution

Accepted Solutions

Re: Erroneous "Your Dropbox is full" message

Mark
Super User II
Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com

 


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View solution in original post

126 Replies 126

Dropbox says its full, but it isn't.

Jennifer C.24
New member | Level 1

My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.

Re: Dropbox says its full, but it isn't.

Mark
Super User II

If you have a shared folder inside your Dropbox then it uses up your quota. Therefore if you need access to it you need to get more space either via referrals, or, paying. 

 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Dropbox says its full, but it isn't.

Mark D.69
New member | Level 1

I added up the files and folders, and I am using about 3GB of space, but it says "9.5GB of 5.75GB used". I haven't used the 5.75 Dropbox says that I have. When I add up everything, it's less. How can I fix this?

Re: Dropbox says its full, but it isn't.

Richard P.
Super User alumni

Mark, can you post a screenshot of the following web page: https://www.dropbox.com/account#personal

That will tell us whats going on.

Re: Dropbox says its full, but it isn't.

Mark D.69
New member | Level 1

Re: Dropbox says its full, but it isn't.

Barry S.27
New member | Level 1

Dropbox says my terabyte drive is full, I deleted most of that months ago. It still says it is full, and fails to sync. There is nothing in the deleted file.  I have contacted Dropbox, and have received nothing helpful. I plan to cancel, if not resolved soon. 

Re: Dropbox says its full, but it isn't.

Mark
Super User II

Barry - same as Mark please post your screen shot. 


 


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How to disable Dropbox pop-up Upgrade message on my Windows at Start-up

ashleyh4
Explorer | Level 4

For the last few weeks, I keep receiving a Pop-Up Message in the bottom right-corner of my Windows 7 machine to Upgrade, when I first turn on my computer, since I have run out of storage.  I do not want to upgrade at this time and want to disable this message. I know that I have to Upgrade eventually, so I don't need to be notified every time on turn on my computer.  I have checked the Preferences in the General section, and there's no option to disable notiications. Please help!

 

Only options in the General section to check or uncheck , is System  "Start DropBox on System Start-up", Notify Me About "Comments, Shares, or @mentions" and "Synced Files" , then Dropbox Badges.

Re: How to disable Dropbox pop-up Upgrade message on my Windows at Start-up

Rich
Super User II
That notification cannot be disabled.
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