Erroneous "Your Dropbox is full" message

AndyL · ‎04-14-2017

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

Mark · ‎04-14-2017

Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com

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Jennifer C.24 · ‎06-03-2016

My dropbox says its full, but with myself and team together, we aren't even using a fraction of the allotted space. It keeps trying to get me to upgrade to business. We don't need all that, we just need what we have to work.

Mark · ‎06-03-2016

If you have a shared folder inside your Dropbox then it uses up your quota. Therefore if you need access to it you need to get more space either via referrals, or, paying.

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Mark D.69 · ‎07-11-2016

I added up the files and folders, and I am using about 3GB of space, but it says "9.5GB of 5.75GB used". I haven't used the 5.75 Dropbox says that I have. When I add up everything, it's less. How can I fix this?

Richard P. · ‎07-11-2016

Mark, can you post a screenshot of the following web page: https://www.dropbox.com/account#personal

That will tell us whats going on.

Mark D.69 · ‎07-13-2016

Barry S.27 · ‎10-04-2016

Dropbox says my terabyte drive is full, I deleted most of that months ago. It still says it is full, and fails to sync. There is nothing in the deleted file. I have contacted Dropbox, and have received nothing helpful. I plan to cancel, if not resolved soon.

Mark · ‎10-04-2016

Barry - same as Mark please post your screen shot.

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ashleyh4 · ‎11-23-2016

For the last few weeks, I keep receiving a Pop-Up Message in the bottom right-corner of my Windows 7 machine to Upgrade, when I first turn on my computer, since I have run out of storage. I do not want to upgrade at this time and want to disable this message. I know that I have to Upgrade eventually, so I don't need to be notified every time on turn on my computer. I have checked the Preferences in the General section, and there's no option to disable notiications. Please help!

Only options in the General section to check or uncheck , is System "Start DropBox on System Start-up", Notify Me About "Comments, Shares, or @mentions" and "Synced Files" , then Dropbox Badges.

Rich · ‎11-29-2016

That notification cannot be disabled.

Erroneous "Your Dropbox is full" message

Erroneous "Your Dropbox is full" message

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