I did not get the 25GB storage from the Asus promotion

[StPokal]

Hi community,

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Jan

[bertram]

Hi Hannah, could you send me an email?

[Anahston]

I recently tried to claim my free space with my Asus laptop and I didn't get the additional space... Only 2gb.

[Hannah]

Hey @bertram, I've just sent you an email, so make sure to get back to me, when you get a chance.

As for you @cyber1, @Snapman and @Anahston, can we also reach out via email, to check this out?

[Anahston]

Of course

[Anahston]

@hannah of course

[Snapman]

Yes please, via email is fine. Thank you.

[cyber1]

Yes that would be great thanks!

[Hannah]

Thanks everyone! I've just sent you all emails, so make sure to get back to me, when you get a chance.

[AHustle9]

i have a new laptop with myasus installed, i tried many times to install Dropbox from inside MyASUS -- to claim the 25gb promo -- but it just wont install?
i also tried resetting windows, making a new user account and installing Dropbox from the Dropbox website ---- it does install but i can't claim the 25gb 1 year promo that way? i also tried clicking the claim button from MyASUS after manually installing dropbox but still nothing happens.

Any help?

[Megan]

Hey @AHustle9, how are you today? 

I just sent you an email, in order for us to have a closer look as to what might be happening and why. 

Reply back to me, and we'll take it from there. 

Cheers!