My account keeps saying it's full - but it isn't

[frot]

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

[Jay]

Hi @frot, thanks for bringing this to our attention.

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

Is it possible you have a backup enabled and visible on this page on your account?

This will help me to assist further!

[n_air]

Hello,

For a few weeks now, Dropbox has been unable to sync my files.

When I use the online interface, it says that my Dropbox is full: "Used space:  43.25  Gb of 2  Gb".

However, I only have a few files and a small shared folder, accounting in total for about 50 Mb.

I have deleted every file and folder from my Dropbox and left every shared folder. The web interface shows that my Dropbox is completely empty.

However, it still says that it is full, with still more than 43 Gb used.

How can I solve this? Is there a way to reset my dropbox to 0 b used, wiping all files?

Thanks,

Thomas

[KatarzynaMaria]

Hello, Im very new here.

Myy current problem is that Im currently using dopbox basic, wiht 2 Gb.

I have only one app, the joplin with about 25MB, and no fotos or films or music.

Why mained the system for a few days: Looks like you are out of Drobox storage.

This is not true.

How can I get the system to let me contiue to use my 2GG in peace. Or how can I review the entiere content of my accout.

Thanks!

[Megan]

Hi @KatarzynaMaria & @n_air , I hope you're both doing well!

Can you send me a picture of your Home page please? 

Also Katarzyna, could you check your account's plan page, and let me know what it reports there? 

Do you have any Backups enabled? 

Let me know more! 

[KatarzynaMaria]

Hello Megan,

So,  this ist my screenshot.

I see the surprisingly high amout of data, but cant explain the origin.

Ist there a possibility to view the files in account?

Thank you!

[n_air]

Hello

I had indeed a backup of a drive, using 43 Gb.

I had even no idea DropboxBackup existed.

I have deleted it and it solved my issue.

Thanks!

Thomas

[KatarzynaMaria]

Hello again,
neither in the webinterface nor in the app the origin of the amount of data is recognizable for me. thank you again!

[KatarzynaMaria]

Hello again,
how can I determine if I have (accidentally) activated the backup!

[saerdna]

I can confirm what Katarzyna, my friend, wrote.

Is it a bug in the

a Web interface of Dropbox,

b interface of the Dropbox app for Windows and

c interface of the Dropbox app for Android

that it is not transparently displayed what amount of storage is used for which folder/ for which function?

We would be very happy if you help us to fix the problem. Thanks.