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I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found any photos or videos.
I’ve restarted the app, my phone and turned off photo backup and left it before trying again, I’ve tried airplane mode with WiFi. I’ve tried using my data, but it’s not finding anything. Or doing anything. I’ve been using Dropbox alongside iCloud and haven’t had any problems until this. I’ve used about 6% of the 2tb storage I’ve got.
Any help on this?
Hey @Em_6, thanks for posting on our Community and happy Friday!
I'm sorry to hear you're having issues with this. Let's have a look now.
Could you please see if clearing the app's cache helps improve matters? To do so:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
Let me know how it goes!
Hey @Em_6, sorry to jump in here, let me ask: does this issue affect all photos and videos, or only some?
Can you include a screenshot of the Camera Uploads settings in the Dropbox app, and also one of the Dropbox permissions settings on your device?
You can find this by opening the “Settings” app on your iPhone, and then tapping “Dropbox.”
Waiting for your reply, cheers!
For more info on available support options for your Dropbox plan, see this article.
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