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Re: Weird email regarding my quota

Weird email regarding my quota

Pelleba
New member | Level 2

I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!"

I don't understand why? They said I could upgrade and pay for more space, but what has that to do with losing access to my files? Looked legit, but is it a scam?

7 Replies 7

Jay
Dropbox Staff

Hi @Pelleba, thanks for bringing this to our attention.

 

Could you clarify what email you're referring to?

 

A screenshot (while hiding any personal info) would help me greatly!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Pelleba
New member | Level 2
Sorry no because I am on Phone and can't find a way to attach image to reply?

Jay
Dropbox Staff

There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Pelleba
New member | Level 2
No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?

Jay
Dropbox Staff

Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Debra G.3
New member | Level 2

Here's a screenshot of the unexpected email

dropbox.png

Walter
Dropbox Staff

Hey @Debra G.3 - thanks for the screenshot.

 

This seems like a legit email from Dropbox, based on the email address it's  coming from. When exactly did you get this if I may ask? Also, what is your plan tab reporting in regards to your quota at the moment?

 

Do you happen to have another Dropbox account, associated with a different email of yours? 

 

Any additional information  is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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