cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong total size

Wrong total size

Kosobrin
New member | Level 2
Go to solution

Hello, used size of my dropbox is not calculated correctly. I'm have 1.6GB of files in dropbox. But your system says that i'm using over 14 GB out of 8.75 GB. So now it stopped syncing.

 

What can I do?

 

Thank you 

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hi @Kosobrin, I’m sorry to hear that. 

 

Do you happen to have backup enabled on your Dropbox account? You can double check this on this page

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Nancy
Dropbox Staff
Go to solution

Hi @Kosobrin, I’m sorry to hear that. 

 

Do you happen to have backup enabled on your Dropbox account? You can double check this on this page

 

Let me know what you find.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kosobrin
New member | Level 2
Go to solution

Thank you, that was the problem! I deleted my PC backup and now storage is emtpy 🙂 Thank you again

Nancy
Dropbox Staff
Go to solution

No problem at all, @Kosobrin! I’m glad I could help.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Kosobrin New member | Level 2
What do Dropbox user levels mean?