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can't sync or backup (not enough free disk space) but there is

can't sync or backup (not enough free disk space) but there is

amarok_creator
Explorer | Level 3

I have my dropbox installed on an external hard drive of 18 T, and I was only using about 400G on it, but I can't stop seeing this notification. 

And now I can't download or make offline any new files. 

Capture d’écran 2023-01-11 à 23.12.18.png

Capture d’écran 2023-01-11 à 23.13.11.png

I tried to reformat and reinstall the newest stable version, but it didn't change anything. 

 

It's like dropbox recognise only a total of 500G storage capacity of my hard drive

 

1 Reply 1

Hannah
Dropbox Staff

Hey @amarok_creator, thanks for reaching out to our Community.

 

Can you please send me a screenshot of the path for your Dropbox folder as it appears in the sync tab of the app's preferences?

 

Do you perhaps have a partition on the drive?

 

Any additional info you can think of, will also be really helpful.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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