how to reset/format my dropbox storage

[yaron72]

Hi,

i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface.

in order to resolve the issue - i did the following, w/o a lot of success 😞

1) i signed out from my computer and mobile applications

2) deleted all content from the WEB

3) signed in again to desktop and mobile, and verified that they are empty

4) checked the storage usage - still no change

5) went over other similar problems in the Dropbox community w/o any luck.

my question is:
how can i format/reset/clear all my dropbox content so it will show no usage?

thanks ahead for any assistance and advice.

-yaron

[Rich]

---

@yaron72 wrote:

i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface.

---

Have you checked your Backups page?

[yaron72]

empty

[yaron72]

its seems to me that all is empty

and still its shows that there are lots of content in my dropbox

[Megan]

Hey @yaron72! I hope you’re doing well.

Can you please make sure to check and follow all the steps Emmet has provided here?

If the issue persists after that, please let me know.

[yaron72]

Hi Megan,

1st thanks a lot for your response.

i did all and still no luck 😞

also, i deleted all the folders in the Dropbox via the WEB API

please see all screenshots

all files

photos

shared

deleted files

backup folder

please advise

-yaron

[yaron72]

Hi Megan,
another thing - if i can reset/format my dropbox in order to resolve this issue - thats OK by me

all my data is backed up and safe.

-yaron

[Megan]

No worries, @yaron72! 

Can I send you an email, in order for us to have a closer look into this, please? 

[yaron72]

Hi Megan,

sure you can.

my mail is [removed per the Community's Guidelines]

thanks ahead,

-yaron

[Walter]

Hey @yaron72, sorry to jump in, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

Thanks!