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how to reset/format my dropbox storage

how to reset/format my dropbox storage

yaron72
New member | Level 2

Hi,

i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface.

in order to resolve the issue - i did the following, w/o a lot of success 😞

1) i signed out from my computer and mobile applications

2) deleted all content from the WEB

3) signed in again to desktop and mobile, and verified that they are empty

4) checked the storage usage - still no change

5) went over other similar problems in the Dropbox community w/o any luck.

 

my question is:
how can i format/reset/clear all my dropbox content so it will show no usage?

 

thanks ahead for any assistance and advice.

-yaron

9 Replies 9

Rich
Super User II

@yaron72 wrote:

i encounter a problem with my Dropbox, its shows that it's 84% full although i deleted all my Dropbox context by the WEB interface.


Have you checked your Backups page?

yaron72
New member | Level 2

empty

 

yaron72_0-1683031474250.png

 

yaron72
New member | Level 2

its seems to me that all is empty

and still its shows that there are lots of content in my dropbox

 

yaron72_0-1683031667164.png

 

Megan
Dropbox Staff

Hey @yaron72! I hope you’re doing well.

 

Can you please make sure to check and follow all the steps Emmet has provided here?

 

If the issue persists after that, please let me know.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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yaron72
New member | Level 2

Hi Megan,

1st thanks a lot for your response.

i did all and still no luck 😞

also, i deleted all the folders in the Dropbox via the WEB API

please see all screenshots

 

 

all files

yaron72_0-1683043410659.png

 

yaron72_1-1683043453782.png

 

 

photos

yaron72_2-1683043487587.png

 

shared

yaron72_3-1683043509317.png

 

deleted files

yaron72_4-1683043601912.png

 

 

backup folder

yaron72_5-1683043635576.png

 

 

 

please advise

-yaron

yaron72
New member | Level 2

Hi Megan,
another thing - if i can reset/format my dropbox in order to resolve this issue - thats OK by me

all my data is backed up and safe.

-yaron

 

 

Megan
Dropbox Staff

No worries, @yaron72

 

Can I send you an email, in order for us to have a closer look into this, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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yaron72
New member | Level 2

Hi Megan,

sure you can.

my mail is [removed per the Community's Guidelines]

 

thanks ahead,

-yaron

Walter
Dropbox Staff

Hey @yaron72, sorry to jump in, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    yaron72 New member | Level 2
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    Megan Dropbox Staff
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