Can’t view shared folder without space, but also can't upgrade.

[Jakerix93]

Why can’t I view shared content without adding to Dropbox? Says my storage is full but even when I try to upgrade I get an update failed message.

[Megan]

Hi @Jakerix93 , let's jump right into this! 

In regards to the upgrade part, do you try to upgrade online, or using your mobile app? If you're trying to do it online, have you tried a different browser, or payment method? 

What is the exact error message that you're getting?

Keep me posted, and we'll take it from there!

[Jakerix93]

It says failed to upgrade contact Dropbox support. Also I tried on browser and mobile app

[Megan]

Hi @Jakerix93, have you tried to upgrade using your account's plan page, or using our plan page directly? 

[Gerberdaisy]

I'm trying to view a shared folder that has more data than my standard Dropbox Account. I do not want to add these files to my account since they exist already in my friend's account, I just be able to view. It keeps giving me the message to increase my storage plan to add to my files. How do I view without adding all the files to my account? 

[Megan]

Hi @Gerberdaisy, welcome to our Community!

Based on what you described, it sounds like you weren't sent a link to view, but were rather invited to join a shared folder. 

In order to join a shared folder, you need to have enough space in your account to hold your own copy of the folder.

If you only need view access, ask the owner to send you a shared link with view-only access instead.

I hope this helps!

[Gerberdaisy]

Thank you! Will I be able to view and download individual selected files to my desk top?

[Megan]

Hi @Gerberdaisy, you should be, yes.

Unless the owner chooses to disable downloads for shared links, but I doubt that'll be the case.