Error 404 on a shared link

[vsrc]

I keep getting a 404 error on a link shared by a co-worker. I was able to open it few hours ago - and now all of sudden it does not work anymore. Co-worker has neither deleted the link nor removed the shared link that the folder was associated with. Would kindly appreciate advice on potential steps I can take to try to solve this. 

[Jay]

Hi @vsrc, thanks for messaging the Community.

If there is a 404 message, it means that the URL no longer exists.

This could be due to the the link itself being deleted, or the file or folder it's referring to being deleted.

Can they confirm that the shared link still exists on the same file on their account?

This will help me to assist further!

[DashSVK]

Hello,

After creating a link for sharing it does not work (404) when used by someone other than me when I'm logged in and neither does sending invites work. It says I've reached a limit though I've sent only two invites last week.

What could be the issue? Some users say they had suspicious files but I have only photos and videos.

[Mark]

Hi @DashSVK 

If thats happening your sharing rights have been removed - either due to suspicious files, or, spamming via referrals (i.e. there have been complaints). It is possible that its a false positive. 

Hopefully somebody will pick this up on Monday when support opens and help you. 

[Megan]

Hi @DashSVK, I hope you're doing well!

Do you still face the same issue on your end? 

Let me know! 

[DashSVK]

Hi,

It works now so it seems all is well again.

Thanks.

[giulia111]

Hello everybody,

I have a problem. I sent a link to my clients, but they're saying that they’re getting a 404 error.  I'm sure that I didn't delete the file/folder. Everything seems working, because I'm the only one who can open correctly the file by that link. 

Thank you. 

[Megan]

Hi @giulia111, I'd be happy to help! 

If you paste the link on an incognito tab on your browser when you're not signed into your account, are you able to see the content? 

Have you tried deleting the link, then re-creating it? 

Let me know more, and we'll take it from there! 

[kathycap]

Yesterday all clients started getting error 404 on ALL shared links - worked fine before and now NO links are working.  business depends on clients accessing these links to see business profiles of companies they may want to buy.  Need this up and running NOW.   Can anyone help?  been thru all trouble shooting ideas with no success.  

[Rich]

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@kathycap wrote:

Yesterday all clients started getting error 404 on ALL shared links - worked fine before and now NO links are working.

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It sounds like your links or ability to share has been banned. You'll likely need to contact Support.

• https://help.dropbox.com/share/banned-links