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Error: Video failed to load on mobile
In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshot felixelaeis!
Can you also let me know the version of the app that you have installed on your device?
Can you also let me know the version of the app that you have installed on your device?
I'm using 268.2.4, the most recent version available on Google Play. And I can now confirm that the problem is the password-protection: I was able to open an unprotected ,mp4 file a few hours ago, but still can't open files with a password.
- MeganHey felixelaeis, happy Friday!
Would it be okay for me to reach out in order for us to have a closer look internally?Sure - thanks.
Hey Megan!
I am a Patron creator and have had many messages from my Patrons describing the exact same issue on Android devices. The issue started occurring around the first week of February and we have not been able to find a fix. Any help into this issue would be greatly appreciated.
Thanks,
Cody
Hi. Any update here? Facing the same issue. Not able to find any solution. Please help.
- MeganHi codymcmanus & felixelaeis & Chaitanya!
Thank you all for posting here! I just sent you individual emails, in order for us to look into this!
Reply back to me and we'll take it from there.
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