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felixelaeis's avatar
felixelaeis
Explorer | Level 4
4 years ago

Error: Video failed to load on mobile

In the last week or so, some Dropbox video links from Patreon stopped working (I don't know if it affects any other sites - this is the one I use Dropbox for). I can't tell if the problem is that the...
Android
Mobile
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey felixelaeis, happy Friday! 

Would it be okay for me to reach out in order for us to have a closer look internally? 
codymcmanus's avatar
codymcmanus
New member | Level 2
4 years ago

Hey Megan!

I am a Patron creator and have had many messages from my Patrons describing the exact same issue on Android devices. The issue started occurring around the first week of February and we have not been able to find a fix. Any help into this issue would be greatly appreciated.

 

Thanks,

Cody

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