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Elly1331's avatar
Elly1331
Explorer | Level 3
1 year ago

Error when playing a video downloaded from the Dropbox mobile app on Android

I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a...
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Elly1331's avatar
Elly1331
Explorer | Level 3
1 year ago
I'm using Android phone, mobile app, the files are 97-120 MB
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Can you clear the app's cache and reboot your device and let me know if the error persists Elly1331?

 

if it does, please try a web browser as well and let me know how it goes.

  • Elly1331's avatar
    Elly1331
    Explorer | Level 3
    1 year ago
    It didn't work, and it says unsupported file type and I don't see the whole video

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