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Elly1331's avatar
Elly1331
Explorer | Level 3
1 year ago

Error when playing a video downloaded from the Dropbox mobile app on Android

I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a...
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Elly1331's avatar
Elly1331
Explorer | Level 3
1 year ago

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the screenshots, Elly1331!

 

Just to confirm, do the videos play fully while in Dropbox?

  • Elly1331's avatar
    Elly1331
    Explorer | Level 3
    1 year ago
    Yes in Dropbox the videos can fully play
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Is this happening only with a particular mp4 file or is it affecting all of your mp4 files Elly1331?

       

      Have you ensured that the Dropbox mobile app and your device's OS are up to date?

      • Elly1331's avatar
        Elly1331
        Explorer | Level 3
        1 year ago
        All my files in Dropbox is also like this.. Yes everything is up to date

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