Folder not loading images on mobile

[xoxoJen]

When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the images.

This is not only happening to me specific, but four other users and with shared folder links other than mine.

I do not have the dropbox ap installed on my phone but other users do and have same result - empty boxes where images should be.

Help?

[Frank_S]

Hi all,

My name is Frank and I’m a member of the Dropbox website specialist team.

First, I'd like to thank you all for reporting this problem with shared links. We're still investigating this at the moment, but it appears to be limited to shared links for folders; shared links directly to a file should still preview and function as expected. The issue also appears to be limited to web browsers on mobile devices. Desktop web browsers and the Dropbox mobile application are not experiencing this problem.

This has been reported to our engineering team who are investigating further, once I have more information on this I'll loop back here. 

Thanks,

Frank

[Aliciahomestage]

Hi Mark superuser II. Are you took me so long to get this to you, but I emailed it to you a couple of days ago, and just now got the notice that that’s not the way to reply to you. Sorry, I am very new at all of this. Here is what my girlfriend gets when she tries to open my links from Dropbox. image2.jpeg. This is what my husband gets. image1.jpeg
I was on dropbox on my computer trying to figure this out, and when I try to attach a preference to my links, it tells me that I have to upgrade to a professional dropbox plan in order to attach a preference to a link. My preference being that anyone with the link can view it. That be a problem, that I have to upgrade my dropbox?
Thank you for trying to help me, as I really want to resolve this issue. I look forward to hearing from you very soon! Thanks!

[Jay]

Hey @Aliciahomestage, thought I'd help a little by merging your thread with this one, since we're looking into this matter.

We appreciate your patience!

[kikio13]

Has anyone found a solution? Images cant be seen on a mobile through the "shared link"

[Alexjamo]

Thanks for looking into it - just replying so I can follow the progress of this update
Thanks

[trassuchine]

Same problem here. Too many of my clients view images on their mobile phones without the dropbox app. Hopefully this can be fixed soon!!!

[Aliciahomestage]

Yes! I have the same issue! Most of my clients do not have a Dropbox app, and almost always view photos I send them on their cell phones. Really hoping that dropbox gets this resolved quickly! I also hope that when they do, they will notify all of us that we’re back up and running again!

[muresanozana1]

Hello, everybody!

I am photographer and I am using Dropbox to send the photos to my clients... so I send to them the link and they are saying that they cant see its. This problems exists for mobile and tablet devices. 

Thank you!

[Anastasios]

It would be useful to give the community some extra info about your clients specs , i.e. what platform, device , os version are they using to view the pictures ... do they all have the same problem are they all using the same device or app ? 

[muresanozana1]

Most users have Android mobile phones, but they are some with Iphone too.  The shared folder link, once opened, doesn't load any previews for the photos nor a larger view if one clicks the gray squares that should hold the preview photo.

I have checked with the latest version of Chrome, Opera and Ghostery android browsers and they all behave the same (attached photo taken in Chrome on Android 7.1).

The link works as intended on Windows desktop browsers, but some of my clients do not own a desktop or a laptop pc

.