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Moving a video from Dropbox to an iPhone photo album

Moving a video from Dropbox to an iPhone photo album

TomFuller
Helpful | Level 6
Go to solution

The instruction for moving a video to the iPhone camera roll work,s but it only moves the file itself. it is then represented in the Camera roll or iPhone album as a black square (with the length in minutes) and no thumbnail or filename. How can it be moved in such a way that the thumbnail and file name go with the video?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

You can try searching for the steps on the internet depending on the app you're using, Tom.

 

As for the Dropbox mobile app on iOS, to clear your cache, you can follow the steps listed below:

 

1. Navigate to the “Personal” tab

2. Tap the gear icon in the upper-left corner of the screen

3. Select “Clear Cache”

 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution

Hi there @TomFuller, thanks for posting on our Community and sorry to hear you're having issues with this.


Can you please let us know your device's exact OS version and the version of the Dropbox app installed there as well?

 

If you could also attach a screenshot of how it looks on your end, I'd appreciate it.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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TomFuller
Helpful | Level 6
Go to solution

Thanks Walter for your fast response. Attached are three screen shots showing the video as it appears in Dropbox files, the video in the Dropbox "Save as" screen, and the video as it lands in the Photo app. I wonder if the problem is in the Photo app itself. (It may discard the thumbnail and filename.) I'm not sure that Dropbox is the villain in this scenario. The iPhone has iOS 16.6. The Dropbox is 342.2.2. Thanks for your help!

Tom

     

   

File_in_Dropbox1.png

File_in_Dropbox2_to_save.png

File_as_saved_in_Photo_app.png

Walter
Dropbox Staff
Go to solution

Does this happen with only this specific file or is this affecting all of your mp4 files @TomFuller ?

 

Have you tried clearing the cache of both apps since you first noticed this? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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TomFuller
Helpful | Level 6
Go to solution

Hmmm. Your questions got me experimenting. Interestingly, it happens with some videos, but not all. Some videos get a thumbnail built into them when saved. Some (I guess) do not. The problem does not seem to be with Dropbox.

 

I don't know how to clear a cache in an iPhone app, so I didn't try that.

Walter
Dropbox Staff
Go to solution

You can try searching for the steps on the internet depending on the app you're using, Tom.

 

As for the Dropbox mobile app on iOS, to clear your cache, you can follow the steps listed below:

 

1. Navigate to the “Personal” tab

2. Tap the gear icon in the upper-left corner of the screen

3. Select “Clear Cache”

 

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

TomFuller
Helpful | Level 6
Go to solution
Hi again, Walter,
I was able to clear the cache. Thanks so much for your patient support. It’s one more thing that makes a Dropbox an outstanding product. I now understand much more about how dropbox relates to other applications. I am closing out this thread, and marking it as a solution.
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