Not able to open/edit in word for web using Chrome

[humblebiscuits]

Hi there,

I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox.

It's very strange as I could do this about 6 months ago.

Please can someone help? 🙂

[Nancy]

Welcome to the forum, @humblebiscuits!

Is this happening on multiple web browsers on your computer? 

Do you mind sending over a screenshot of what you see exactly, so that I can have a look? 

Keep me posted.

[humblebiscuits]

Hi there,

Yep, it happens now with EDGE and Chrome. I prefer Chrome.

Error for Chrome attached.

Thank you!

[Nancy]

Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account?

Were these files always .docx ones, or were they previously .gdoc ones instead?

[humblebiscuits]

Thank you for responding. I feel that there may be something in the file that is preventing it from opening it. I have tried the .docx files in other folders and they are working.

[Nancy]

It sounds like it, indeed (based on the error you’re also receiving).

In this case, I’d suggest having a look into this with Microsoft too, so that they can make sure there isn’t something else that could be preventing these files from opening on the web.