Some of my files show up as zero bytes

[saguilar2012]

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being saved as Zero bytes. I am not sure why this is happening. 

[MikeHorn]

I thought I had selected that when reinstalling Dropbox. I do not see the SmartSync option in Finder. 

 

[Mark]

Dropbox isnt running on your machine by the look of it @MikeHorn 

www.dropbox.com/downloading to reinstall and see if that helps

[MikeHorn]

I tried a complete uninstall/reinstall and have the same problem. I see the normal files in the browser but in Finder, a bunch say "Zero Bytes." It's not all of the files either. I'm using an M1 MacBook Air. I installed the Silicon Mac file. 

[Megan]

Hi @MikeHorn, how are you today? 

Can you see the updated version of files online on the web? Also, what is the app's syncing status? 

Keep me posted, and we'll take it from there. 

[5yska]

Hi to all, 

we started having this issue today! All of our precious and heavy .STL (3D) files are showing 0 bytes both locally and on the web. We are paying to have dropbox in order to keep those files in the cloud and not locally so we do not have another back up to re-upload everything back to dropbox (the very reason why we have dropbox in the first place... )

Please help! All is synced, the files are not new and we have been using them previously with no issues. Why would they go blank now? 

best regards, 

[Hannah]

Hey @5yska, thanks for the nudge here. 

What is your computer's OS and was it recently updated?

Which version of Dropbox do you have installed on the computer and what is the sync status at the moment?

You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.

[5yska]

Hi Hannah, 

thank you for getting back to me on this one!

it's says "Up to date" and number 147.4.4800.  My Mac Book OS is Big Sur so not recently updated. It is also happening on my partner's Mac with Monterey OS. It is only happening to one folder of STL files, not affecting other folders. It's very bizarre and stressful as we don't have another back up for those 😞 

best regards, 

[Hannah]

Thanks for the update here!

Can you check if you see the correct file sizes, when looking through the version history for those files?

[maria1801]

I'm experiencing the same issue. I'm on Mac OS Monterey version 12.3.1 and using Dropbox from my desktop. I use Dropbox version 148.4.4519 and it is up to date. The files are made available offline but won't open neither on desktop or online. 

[Nancy]

Hi @maria1801, I hope you’re doing well. 

Can you please try @Hannah's suggestion above, and check the previous versions of your files? 

If you can also provide a screenshot of what appears on your end (both on your desktop app and your web account), that’d be super helpful. 

Give me a shout, when you’ve got more updates!