Some of my files show up as zero bytes

[saguilar2012]

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being saved as Zero bytes. I am not sure why this is happening. 

[antoniojl]

I sort of gave up on this, but given that Dropbox has _actually lost data_, the one thing I pay them not to do, I feel like I can't let it go.

The text-based documents that Dropbox has zeroed out ARE recoverable, albeit only with a technical solution. The contents are still indexed in search. For example, I have a text document that is ~2kb of solid zeroes when I open it in a text editor. It should never look like that, because it's a .txt file, and always has been. But when I search the web interface, the file shows up, because the indexed content in search contains the word bronze, even though the present-day file doesn't. If there was a way to download the whole search-indexed text content of all of the files in my Dropbox, what would undo at least the text file data loss caused by this bug.

[nancysmith_design]

I updated my dropbox, it's now under locations on my mac.

Dropbox says the synching is complete. I have none of the images i used to have in dropbox. This is a HUGE problem. where are they? 

[Jay]

Hi @nancysmith_design, are you certain you're signed into the same account? Do you see the files on the Dropbox site?