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The mobile app on iOS crashes - what can I do?

The mobile app on iOS crashes - what can I do?

MJVo
New member | Level 2
Go to solution

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Have you tried to delete the app, restart the device and reinstall?


 


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15 Replies 15

Mark
Super User II
Go to solution

Have you tried to delete the app, restart the device and reinstall?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Yubran Arellano
New member | Level 2
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Like @ said. Try to un install, or use another application to unistall dropbox and its residual files. Some times other files are left in the system and makes conflicts with new files to be installed. 

MJVo
New member | Level 2
Go to solution
Good idea. Should have tried that already. Appears to have worked. Thank you.

shauntucker
Explorer | Level 4
Go to solution

I have this same issue on both my iPhone and my iPad Air, both fastest iOS.  Have done all the delete/reboot/replace but still crashes shortly after opening.

Nancy
Dropbox Staff
Go to solution

Hey @shauntucker, I hope you’re doing well. 

 

Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?

 

If yes, can you also send the app versions that your app is running on both of your devices?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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shauntucker
Explorer | Level 4
Go to solution

The app doesn't even stay open long enough to access anything.  It's open for about 1 second, then crashes and closes.

Nancy
Dropbox Staff
Go to solution

Hmm, I see. 

 

What are the app versions that your Dropbox app is running on both of your devices? 

 

I’ll check what else we can try, since the issue persists.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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shauntucker
Explorer | Level 4
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I believe it's the latest version of the app, as I have deleted and reinstalled.  I'm running iOS 15.5.  I found that on my iPhone, if I tap on my one video file immediately as the app opens, like within the first second, it will open that video, but if I go back to home, it crashes again. I'm not able to do this on my iPad however.

This crashing seems to happen with something like files loading.  The message corresponds to the crashing and happens very fast.  It says "See files from your computer here, Tap to set up Dropbox on your computer.

Jay
Dropbox Staff
Go to solution

Hi @shauntucker, is this occurring with any files you're trying to open? Are you connected to WiFi or cellular data when doing so?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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