Re: Using Dropbox on Android phone. .psafe3 files cant be previewed msg appears

RGW44

Using Dropbox on Android phone. msg appears .psafe3 files cant be previewed. Same msg for all Dropbox file types. How do I clear this msg?

Jay

Hi @RGW44, thanks for bringing this to our attention.

In general, msg files can't be previewed on Dropbox, either via the site or mobile app, and you'll need a third party app or service to view those files.

Just to clarify, are you getting this message for files such as images, videos and documents?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

RGW44

I am getting this message when trying to open files, not previewing messages from an app called Password Safe. Up until a week ago I had no problem accessing these files.

.

Rich

@RGW44 wrote:

I am getting this message when trying to open files, not previewing ....

That is the expected behavior in the app now. Tapping a file will first preview it. You then need to select "Open with..." from the ellipsis (three dots) menu. See this thread for more information.