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Viewing backup files on mobile app

Viewing backup files on mobile app

trover222
Explorer | Level 3
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Hi, all! I have some old flash drives that I just backed up on my MACBOOK. They appear in DropBox Backups. I can’t figure out how to view the backups in my mobile app. I can see the file names in my mobile app. But, when I click on them, it simply takes me to the general list (camera uploads, documents, etc.) TIA!

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @trover222, yes, the Backups are visible through the browser only. 

 

Files synced through the normal Dropbox site can be accessed via the mobile app.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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11 Replies 11

Walter
Dropbox Staff
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Hi there @trover222 , thanks for using Dropbox and happy Monday!
 

Can you please let us know if you're able to access your backups through the website on your mobile device through this page instead of doing it via the app?

 

Also, in the mobile app, are you able to navigate to those backups from within your folder structure? 

 

If you could also clarify your device's exact OS version and the version of the mobile app installed there, I'd appreciate it.

 

Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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trover222
Explorer | Level 3
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Hi, Walter. Thank you!

1. Yes
2. No. I see some of the files on the app under “recent”, but cannot view them and cannot locate them anywhere else on the app.
3. I’m on an iPhone 14 Pro with iOS 16.3.1. I can’t seem to locate which version of the mobile DropBox app I’m using. But, it is the straight DropBox app (not DropBox Sign or some other variation) and my apps are all set to update automatically. So, I assume it’s the most recent version.

Thanks, again!

Megan
Dropbox Staff
Go to solution

Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link @Walter provided. 

 

If you need to access them, you can find them there. I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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trover222
Explorer | Level 3
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Ok. So, I cannot access them through the mobile app and can only access them from the mobile browser? It that only true of backups? Thank you!

Jay
Dropbox Staff
Go to solution

Hi @trover222, yes, the Backups are visible through the browser only. 

 

Files synced through the normal Dropbox site can be accessed via the mobile app.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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trover222
Explorer | Level 3
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Got it. Thanks, everyone!

Jarrod kile
New member | Level 2

I like the new feature of Dropbox backup for my computer, BUT now I cannot see what is on my computer.

In the past, I keep all my documents and pictures within Dropbox on my mac for ease of online viewing from the app.

The negative of this, was I could delete something with a swipe and not necessarily realize it.

It would be great if you added a button within the Dropbox app for iphones that allows you to VIEW your computer backup but not change anything.

 

 

Nancy
Dropbox Staff

Thanks for sharing your feedback on the forum, @Jarrod kile!

 

What I can suggest as a workaround, in the meantime, is what’s also mentioned above; if you want to access your computer backups via your mobile device, you can log in to your Dropbox account via your mobile browser instead. You should be able to see them there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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mbriney
Helpful | Level 6

I agree with Jarrod Kile.. this has made things very troublesome by not allowing everything to be read via the mobile app. I understand the principle of having the major "backups" be in a different segment of dropbox.. but it shouldnt be that hard to access all the files. Maybe inside the regular current Dropbox app, feature a button that allows up to actually open the files that are in this "backups" section? OR maybe create another "Dropbox Backups" app that will allow us to remotely view these backup files without having to go thru the browser?

 
 
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    matt235 New member | Level 2
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    Walter Dropbox Staff
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    mbriney Helpful | Level 6
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    Nancy Dropbox Staff
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    Jarrod kile New member | Level 2
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