mp4 video download won't play

[Benji27]

I downloaded a 1 hour MP4 video from dropbox. I tried playing the video on my laptop, however it stops playing after 20mins or so. I have tried plying the video on different media players with no success. Can anyone help please? thank you 

[Hannah]

Hey @Benji27, thanks for bringing this to our attention.

How large (in MB or GB) is the video you're downloading?

Does the download get completed as normal?

And are you having this issue only with this specific file or others as well?

Let me know and we'll go from there.

[Benji27]

The file is about 8gb. The download completes as normal. There are 2 other videos about 8gb too that also have the same issue. 

[Hannah]

Thanks for the update, Benji!

Are you downloading these files from your own account or from a shared link?

And do the files play as normal when you preview them on our website?