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share dropbox link in Excel or Word. unable to open https:.......... Cannot download

share dropbox link in Excel or Word. unable to open https:.......... Cannot download

laura ho
New member | Level 2
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Hi ...

Got Anyone can solve this issue? thanks

 

excel.PNGdb.PNG

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @laura ho, thanks for bringing this to our attention.

 

Does the shared link work normally when you access it via a browser?

 

The issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @laura ho, thanks for bringing this to our attention.

 

Does the shared link work normally when you access it via a browser?

 

The issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SC19
New member | Level 2
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Dropbox issue.jpg

Hi, I have attached the error I receive when I copy the link and try open it.  I have signed out and back into dropbox and it's still not working.  I have uploaded an image and copied the link with view access.  I have pasted the link into word and excel but this error appears when I try open the file. 

Jay
Dropbox Staff
Go to solution

Hi @SC19, I've merged your post to this thread to keep similar queries together. 

 

Please could you check the above information to see if this applies to your situation?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    SC19 New member | Level 2
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