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The account appears to have been deleted without a warning.
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening. The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012... Any assistance at all would be so appreciated. Thank you in advance!
Access to "overfilled" Dropbox
I have been using the free version of Dropbox and the automatic backups I had set overfilled it. Now I can't get into Dropbox to remove files or change what backups are made. If I click on Dropbox, it only shows a pdf file (not mine) and nothing else. In the bottom left corner of the screen is a message in pink showing that I have exceeded the storage limit. However, there is no option for actually accessing my files for deletion or changing anything in my account. A young man on Dropbox's help chat got me to a point where I could see the files, but I was unable to delete or download any of them. Very frustrating.
Error 500, when deleting account
I can't delete my account. When I do try to delete my account, I get a error 500 message. I am on a free account that was downgraded from one of the previous business plans that are no longer offered. The chatbot is useless, and a free account doesn't get access to any support. How can I get my account deleted when your system is broken?
I downgraded my team, and now I'm missing my files.
I recently downgraded my team account to a free account. I chatted with customer service and they assured me all my files would remain. Now I've downgraded and most of my files are gone. I can't access customer support anymore as I only have a free account. Does anyone know how to contact them? This is why we downgraded our account, customer service, even with a paid account was so hard to access.
All data on my account is gone, why?
I always had dropbox as a backup for pictures which i dont use regularly. I came back wanting to download my Vecation Pictures but my whole account is empty. I cant seem to find where to write the support directly so i am here. I am really mad i checked everything including my e-mail who told me its a new acc dispite having activity back in 2023. There are no mails in between. Please dont let it be gone.
My account got deleted by accident. Can I restore it?
Good evening! I have a major issue which is my account has been accidentally deleted without my permission In the last 24 hours and I’ve only found out this morning. I had loads and loads of important files and memories which were stored in my dropbox account which I cannot lose.. is there any way to recover my deleted account?
Account deleted due to inactivity. Can I restore any of the files that were stored there?
hello dear dropbox team! For a long period of time, I didn’t sign into the application now when I wanted to make a backup of my whole pictures and videos, I have noticed that my account was deleted and only I have an option to make a sign up could you please check? Do you have any backup files from account with the email: [removed per the Community's Guidelines]I signed into my account after a long time, and suddenly all my files are gone. Can I restore them?
I uploaded photos to my dropbox in 2012 and thought they’d be safely stored here.To my surprise,i have logged in and noticed that all my photos have disappeared.It turns out that i should have logged in every now and then,something i wasn’t aware of.The account hasn’t been deleted,but it got empty. is there any way to recover the photos? thank you