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548 TopicsHow can I force the mobile app to upload photos on Android?
Device Google Pixel 8 Operating System/Browser (if using the web) macOS 15.6 Dropbox App Version (if using the app) 454.2.2 Syncing Status Up to date Question or Issue I am re-using the same question title as a question I found from seven years ago. I am experiencing the same issue as the original poster. I take a photo on my phone, and it does not immediately sync to Dropbox. I am on wifi on my phone, and I don't have any settings limiting upload to certain battery percentages. On my computer it says "Your files are up to date." I can open the app on my phone, navigate to the Camera Uploads folder and pull down to "force a refresh" but it does nothing. Going to the Photos tab at the bottom is even more useless, because you can't pull to refresh. I have to wait hours or days for it to decide to sync, which is frustrating when I want the photo on my computer immediately. I don't have any other apps that sync files or photos from my phone. When I go into the camera settings in the Dropbox app, I can even see the most recent photo (the one that won't sync) in the preview, it just does not show up in my Dropbox!30Views0likes3CommentsHow can I sync folders in the Dropbox mobile app on iOS?
Device Iphone 13 mini Operating System/Browser (if using the web) Dropbox App Version (if using the app) newest app Syncing Status Question or Issue I tried to scroll from top to bottom screen within the app, but nothing happens. The app does not refresh at all, in the app settings refreshing on background is active, also mobile date is on. Can some figure this out with me? I have the basic plan, but storage capacity is not full. The folder I want to refresh is shared with me.40Views0likes2CommentsMy files aren't being received by others.
I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it says it's sent. I tried to send to myself as well and am not receiving the files, though I did receive a reminder email. I have deleted and reinstalled the app, etc. Samsung S21.Solved129Views0likes11CommentsHow to disable the automatic saving of my smartphone screen captures into Dropbox ?
Hi, I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. I have dropbox basics offer. Can someone help ? Catherine. France.Solved1.3KViews0likes1CommentNew files from camera uploads not showing in the Photos tab in iOS 26 (17promax)
Device iPhone 17 pro max Operating System/Browser (if using the web) iOS 26 Dropbox App Version (if using the app) 444.2.2 Question or Issue Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New items can be found in camera upload folder, but not in the "Photos" tab on the app as it will not fresh that at all. Tried uninstalling the app and reinstalling and sometimes get the error message that the camera uploads folder doesn't exist and will be created on next upload. But the folder is there and new images are added.189Views1like7CommentsQuestions about Dropbox vs OneDrive
I have a Microsoft Surface, windows 11, iphone and ipad. I've had Dropbox for many, many years since the first computer person set it up. I still have it and am paying for it. My new computer person has set me up for everything to go into OneDrive. Are they backing up the same information? What happens to the data in Dropbox if I cancel it? Will it all be in OneDrive? Thank you in advance for helping me out!61Views0likes2CommentsDropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2. I have tried logging in/out of my Dropbox account, deleting the App and downloading it again from the App Store, clearing my cache, restarted my iPhone, unlinked and linked back to my laptop and NOTHING is working.... For reference I am attaching a screenshot which shows my files sorted by Modified" and it shows that the last file which was modified was over a year ago. I use files in my Dropbox multiple times everyday. Any thoughts on what I can try? It's really frustrating.Solved98Views0likes9CommentsToday's date is added to the filenames of my photos, when I upload them via the iOS mobile app.
I'm going into the Dropbox app on iPhone and uploading photos. The photos file names are uploading with today's date. How can I get it to upload with the date the photo was captured?112Views0likes3CommentsI can't save my receipts as PDFs to the iOS mobile app, only as a URL.
I like to save my receipts on iPhone for example from a receipt from Square that opens up in Safari. Previously I would be able to choose "Save to Dropbox" and it would save a PDF of the receipt. But now Dropbox only gives the option to save a ".url" which just saves a url link to the receipt on Dropbox. Deleted and Reinstalled Dropbox App. Didn't fix it. Anyone have any suggestions? iPhone 12 - iOS 18.7 / Dropbox App 448.2.262Views0likes2CommentsWhy are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.Solved127Views0likes6Comments