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Logged out of the Dropbox app and back in and now I have a 'Dropbox (old)' and a 'Dropbox' folder
Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign back in. Simple enough. Which I did. I then got a pop up asking me (telling me really) to rename my Dropbox folder. I said OK, and I now have a Dropbox and Dropbox (old) in the User directory. All of my files are in (old). None are in new. Every link on my PC to my old files is now of course broken. I paused syncing because I am worried Dropbox is going to try and create an entirely new copy of all of my files in the new Dropbox folder. Does anyone know what it going on here? And how to put things back to they way they were before? Why on earth would a logout/login totally reorganize all of my files??? I'm kind of dead in the water right now so any help would be greatly appreciated. Dropbox support seems to be non-existent.
Using Dropbox on local server
I have been looking for a solution for our small business with 5-6 users, currently ~700gb of data on our shared dropbox. I would like to make local file access (at the office) easier for everyone. Right now it is fairly slow for me to update a file and then have that file sync to all the other users. If we were to put a windows PC on our local network, install dropbox, and then share that local dropbox folder as a shared drive for all users on our LAN, would that create any issues? We could still access all the files outside of our LAN through the dropbox app I know there are NAS options for this, but they rely on third party apps to sync to dropbox. I'd rather use the native dropbox app running on a windows PC if possible. This information is not required, but it makes it easier for our Community members and support team to help you. Application Affected (Dropbox Paper, File requests, etc.) Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue Please describe the problem, in detail. Include what you expected to happen vs. what is happening. Please include any relevant screenshots, error messages or ticket numbers.
"Pause Sync" does not automatically restart on my Windows device.
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop Operating System/Browser (if using the web) Windows 11
Dropbox syncing online-only files when a third-party app tries to access a synced folder on Windows
Operating System/Browser (if using the web) (Windows 11 and Windows 10) Dropbox App Version (if using the app) (238.4.6075) Question or Issue This problem has bothered me for a while, I don't remember since when, but currently whenever I tried to save something into a Dropbox synced folder (such as a Powerpoint file or Word document) on Windows, the dropbox would start to sync all the supposedly online-only files within the folder and the syncing is really really slow. Most importantly, the syncing process would freeze the entire Save-As dialog and nothing can be done before the syncing is finished. This is not just limited to MS Office, but also other apps as well. Directly access the folder through Windows Explorer is OK. I am not sure if this is an Windows issue or a Dropbox issue. I suspect accessing the folder through an app other then Windows-Explorer would trigger Dropbox to believe you are trying to access all the files in that folder. I have updated Dropbox app to the newest version as suggested by support. And it happens on both of my desktop PC and laptop PC. Also I'd like to point out that I am accessing Dropbox through a proxy, which may explain the slow-syncing issue. Does anyone have similar experiences?
How can I move my Dropbox files to a new computer?
Windows 11 Pro Dropbox I have this Dropbox installed on my now much older and computer and want to move this over to my newest, extremely faster new system. Both are on my home network. What is the step by step process to copy or move this data? When the move is complete there will be no new data sent to the old computer. The data is a massive amount of telescope images taken remotely and sent as taken to this account. The system is in California while I am in Virginia. Currently this account has just over 1TB of raw data to be moved. The old drive in the old computer will be removed and stored as a physical backup. I just want the quickest way to transfer the data please and the step by step process to accomplish this. I'm 71 years old, somewhat comfortable with computer systems however this new Windows 11 Pro will take some getting use to. The new computer has 2 - 2TB m.2 hard drives and 2 - 16 TB 3.5" hard drives. The second m.2 drive is mainly used as swap folder space for image processing. I've used Dropbox for years but know little of the inner workings. I install, usually with some issue it seems, then it just does its thing. Thanks, Steve
Old Dropbox folders displayed in Windows File Explorer. How to remove them?
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied to. How can I rationalise my DropBox setup, please?
What will the modification date be once I download my Dropbox files using the app?
Hi, I want to reinstall Windows on my PC. Then I want to reinstall Dropbox and download all the data back to my PC via the Dropbox app. What will the modification date of the downloaded files be? Will it be the day of the download, or will it remain unchanged?
How to back up my Dropbox folder on an external drive?
Running Windows 11 Pro. I recently re-installed Dropbox to retrieve files still stored on the cloud. The default install put the folder location "C:\Users\michaelmunson\Dropbox" I attempted to change the folder location by going to Preferences > Sync > Dropbox folder location. I changed the location to the external drive where I wanted it to be. After a LONG time, there was a quick pop up error message that said that not all files could be transferred. (I dont know which ones and can't find a log with details.) When I open file explorer, I am still seeing dropbox in the original location (c:\users\) AND the new location (d:\dropbox\). When I check back in preferences under sync, the dropbox folder location is still showing the original (C:\users\). When I tried to do the process again to move it to the D drive, a pop up box noted that there was already a desktop.ini file on the D drive and it could not move the files. Any idea of how I can get dropbox to show up ONLY on the external drive? I ONLY want to be able to download ALL of the content to the external drive. I dont' need it to sync and don't plan on having this as a dynamic file location with new or changing files. This is simply a back up of prior files. Thanks for any help. michaelWindows 11 Dropbox not syncing. The solution to make it work is to close it, and open it again.
Hello everyone, I seem to be having the same problem as everyone else: Dropbox stops syncing on Windows 11. I have been working on this problem on and off for several days and none of the "known" solutions are working: after a few hours/day, Dropbox simply stops syncing. When I close Dropbox and re-open it, it's starts syncing normally again. Even if I pause syncing and resume, it's starts syncing again normally. But if I leave my PC unattended for a day or so, it stops entirely until it is restarted. My bandwidth/Internet connection is excellent, there are no strange files/sizes, I'm on the latest version, all power-save settings are disabled, there are never any errors, I've been a paid Dropbox customer for over a decade without any significant issues. My account/payment is in good standing, I have removed and reinstalled the app, I have my folders on the local hard drive, firewall is default, everything is as it always has been - since Windows 11, Dropbox simply stops syncing. i.e. goes idle. At this moment, is is running, no crashes or errors, but it hasn't sync'd since yesterday and shows "Up to date" in the status. Is there anything I'm missing? Anything that I should do differently? Thank you! David