You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Dropbox Desktop App 213.4.4597 thinks I have Win8 and won't start
I have an upgraded (from Win8 to Win10 Pro) PC and this evening Dropbox won't start and pops up the 'Dropbox is removing support for Windows 7,8 and 8.1. Exit Dropbox' popup box. I have downloaded the offline installer (Dropbox 210.5.4894 Offline Installer.x64.exe). I am loathe to do this as I don't know exactly what it will do. My system: Device name DESKTOP-4GQEAED Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz 3.70 GHz Installed RAM 16.0 GB Device ID B438E20E-A68C-4A4E-8477-D1E0E0F88C4E Product ID 00330-80000-00000-AA762 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Pro Version 22H2 Installed on 28/03/2023 OS build 19045.5131 Experience Windows Feature Experience Pack 1000.19060.1000.0 Any ideas?
The desktop app on Windows isn't starting up, why?
I purchased a new computer and am running Windows. When I start my computer a box pops up that says "Dropbox Can't Open". It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_error-r3btez.txt I checked my firewall security and it is allowing Dropbox. I have talked to Geek Squad and they could not find the issue. Any suggestions on what the issue is and what I can do to fix it would be appreciated.
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc(Dropbox service) event source. Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem. Thank you.
Install Error 1073741795 on 2 different computers.
Hello, To Computers in an Office were suddenly not opening Dropbox. They are both on Windows 11. There is a 3rd PC in the Office that is the same as 1 of the problem ones, and its working fine. I tried to uninstall the apps from them, but both said "Uninstall Failed". I ended up having to manually wipe and use a Program to find and force full removal to start fresh. I did a DISM and SFC, then a CHKDSK. I proceeded to reinstall, and both get an error code unknown error (Error: -1073741795). I tried to use download and user the Full Installer Version. Nothing. To help with any conflicts, I did a clean boot. Nothing. I can seem to install anymore. They are AIO PC's, one is a Lenovo, the other a HP. As mentioned, there is a 3rd PC that is the same HP Model, and Dropbox works fine. I can't seem to find straight answers on how to resolve this, I am supporting someone else, so don't know how that will go since I have to pay for a subscription to get live support. Don't know how to proceed, so I hope a community member knows exactly whats up and how to resolve this.
How does the Back button work in Windows Explorer?
Our CEO uses Dropbox and recently we witness a issue I'm not seeing a resolution for here. He stated that it started within the last couple weeks, but when navigating DropBox folders when using the back arrow it will sometimes take him to a random folder in DropBox. He has hundreds of folders and some 6+ subfolders deep. It will take him to a folder when he is trying to go back that is not in the same subfolder and he has to start back at the root folder of Dropbox.The Dropbox icon in my system tray is not responding
I received an email from Dropbox about the Backup feature. When I click on the Dropbox icon on my Windows taskbar nothing happens so I can't click on the avatar and go to preferences and then click backup. I have the latest Dropbox app on my PC. I have turned on and off and then on the Dropbox and then restarted my computer but that didn't help. Please suggest other remedies to fix this issue.
Windows Server 2019: LTS App Still Shows Unsupported OS Message
I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch. Has anyone else experienced this? It's frustrating, especially since I already installed the recommended LTS app. Any advice or workarounds?