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Wondering if my inaccessible account still active?
Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently deleted it (which I know was my own mistake). Today, years later, I suddenly thought about that old email again. Because everything back then was such a blur, I wondered whether I might have had a Dropbox account associated with it. When I tried signing in with the old email and password, it said it sent a code to that old email address, which I can no longer access because it was deleted. Many scenarios playing in my head, like one: I don’t know whether someone might have accessed my Dropbox account and downloaded the app on their phone or computer and it’s active? But since the email address itself is no longer active, I’m not sure what happens. I thought inactive accounts were eventually deactivated, or that files might be deleted after a long period of no access, or so I’ve read on here. I really hope that’s the case, especially because I may or may not have stored old sentimental family photos there (it’s been years). Again, I fully blame myself. Ive tried the recovery form, and now I’ve contacted support, although from what I’ve read on other forums, it’s unlikely they can help if you no longer have access to the associated email (I’m not angry at them). Still, I’m praying and hoping at least that if there were files and photos in them that they would have been deleted by now due to inactivity? Any advice appreciated. - Dropbox Plan - Standard Are you a Team Member or Admin? Not part of a team. Owner of account. Do you have access to the email linked to the account? No. Are there any devices connected to your Dropbox account? Once, but that old computer had seen its days.. it’s no longer working.
No longer have access to my account email to receive one-time login code.
Hi there! I created a Dropbox account years ago with my college email and have never had an issue getting into my account. Dropbox is now asking me to enter a 6 digit code that is being sent to that college email - I’m assuming because I got a new phone a few months ago. I no longer have access to that email so cannot get the code to login to my Dropbox. I have the correct password and everything, just can’t get that verification email. There is not a customer service phone line unfortunately so I’m not sure how to go about getting into my account! I submitted a form about it but haven’t heard anything back. Has anyone had any experience with finding a solution to this problem?
Is an email I received about a Dropbox research study ($100 gift card) legit or a scam?
I received the email shown in the screenshot, from mailto:no-reply@em-s.dropbox.com, which I believe is a legitimate Dropbox domain. But the email itself seems sketchy because of the $100 gift card being offered. Any info appreciated.
I'm being asked for a verification code every time I try to update my obsolete email address.
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: I'm still logged into Dropbox on one computer through the desktop app When I try to change my email address in Account Settings, Dropbox sends a confirmation email to the old Gmail address (which no longer exists) Without being able to confirm the email change, I can't install Dropbox on my other computers since they require login with the old email address I've contacted Dropbox support multiple times over the past three months, but they keep directing me to the same Settings page that doesn't work in my situation What I Need: A way to change my account email address without needing to access the deleted Gmail account for verification. What I've Tried: Following the standard email change process (doesn't work due to deleted email) Multiple support tickets (no resolution) Various troubleshooting steps suggested by support Has anyone else encountered this issue? Is there a way to get Dropbox support to manually change the email address after identity verification through other means? Any help or suggestions would be greatly appreciated! Thanks in advance. AND any response to this will go to my old email! So please respond to [removed per Community Guidelines] I guess I'll check in here in a couple of days.
