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87 TopicsWondering if my inaccessible account still active?
Hi, I’m wondering whether my inaccessible account is still active. I looked around but because I’m feeling anxious I couldn’t find a definite answer, and I’d really like some reassurance. Years ago, my old email was compromised during a time when I was unwell. It was part of a data breach, and in a panic I permanently deleted it (which I know was my own mistake). Today, years later, I suddenly thought about that old email again. Because everything back then was such a blur, I wondered whether I might have had a Dropbox account associated with it. When I tried signing in with the old email and password, it said it sent a code to that old email address, which I can no longer access because it was deleted. Many scenarios playing in my head, like one: I don’t know whether someone might have accessed my Dropbox account and downloaded the app on their phone or computer and it’s active? But since the email address itself is no longer active, I’m not sure what happens. I thought inactive accounts were eventually deactivated, or that files might be deleted after a long period of no access, or so I’ve read on here. I really hope that’s the case, especially because I may or may not have stored old sentimental family photos there (it’s been years). Again, I fully blame myself. Ive tried the recovery form, and now I’ve contacted support, although from what I’ve read on other forums, it’s unlikely they can help if you no longer have access to the associated email (I’m not angry at them). Still, I’m praying and hoping at least that if there were files and photos in them that they would have been deleted by now due to inactivity? Any advice appreciated. - Dropbox Plan - Standard Are you a Team Member or Admin? Not part of a team. Owner of account. Do you have access to the email linked to the account? No. Are there any devices connected to your Dropbox account? Once, but that old computer had seen its days.. it’s no longer working.51Views0likes3CommentsNo longer have access to my account email to receive one-time login code.
Hi there! I created a Dropbox account years ago with my college email and have never had an issue getting into my account. Dropbox is now asking me to enter a 6 digit code that is being sent to that college email - I’m assuming because I got a new phone a few months ago. I no longer have access to that email so cannot get the code to login to my Dropbox. I have the correct password and everything, just can’t get that verification email. There is not a customer service phone line unfortunately so I’m not sure how to go about getting into my account! I submitted a form about it but haven’t heard anything back. Has anyone had any experience with finding a solution to this problem?62Views0likes5CommentsI get an "email taken" error for an email address that's no longer linked to a Dropbox account.
Device Acer Swift X Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Dropbox Plan Basic I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending to somehow transfer all my files. Setting this up, I discovered Settings->General->Change email. So I went back to my original Dropbox [...] and tried to change that. Of course, it could not because one already existed. I therefore went back to the [...] Dropbox and successfully deleted it. Or so I thought. Unfortunately, attempting to change the email on the original [...] Dropbox fails saying that email address is already taken. My fault, I know. But any ideas? [personal details removed per Community Guidelines]Solved220Views0likes18CommentsI can't sign in with my Dropbox email and password; I'm only prompted to sign up.
Question or Issue I tried to sign in to my Dropbox account (online, web browser) on a new laptop. I click Log In and get a window that says, "Log in or sign up". URL dropbox.com/login I enter my email and click continue. the next page has a title, "Sign up for free" and wants my email ddress, name and password. But there is no Sign In option, only "Agree and sign up" I tried to log in on 3 different computers and get the same error. I had to sign in with Google to post this. My account it [removed per Community Guidelines]Solved286Views0likes13CommentsIs an email I received about a Dropbox research study ($100 gift card) legit or a scam?
I received the email shown in the screenshot, from mailto:no-reply@em-s.dropbox.com, which I believe is a legitimate Dropbox domain. But the email itself seems sketchy because of the $100 gift card being offered. Any info appreciated.Solved97Views0likes1CommentDropbox sends the one-time code to an old email address that's not accessible.
I am trying to help my 82 year old uncle figure out why he isn't getting the dropbox codes sent to the correct email address. I do not know what plan he has but can ask if it's necessary to know. So let me explain his situation. He heads up our family history and has everything in Dropbox (duplicates, triplicates 😂) for the family to access. He said a few years ago it just all of a sudden starting doing the 2 factor authentication. So he let everyone know and said if you need in let me know it's you and I'll give you the authentication code. So that's what we've done. He's always logged in so it doesn't affect him. And he also is accessing it from his hard drive folder and not his phone or computer. For the last couple of weeks I have tried to get in and when I let him know, he never receives the authentication code. We've tried half a dozen times or so with the same result...... no code is ever sent. We tried again today and this time I noticed that it said it was sending the code to an email address and not his phone like it has in the past. The email address is an old one and according to him is not the one that is listed as his address right now. He doesn't know how to access the old email as it's been many years since he used it. I don't understand why it's going to that one when that's not the one that shows for his profile (according to him when he checked his settings today). At this point I was able to help him find the settings and he has turned off the 2 factor authentication. However, when I tried to log in it is 1. still doing the 2 factor authentication and 2. it is still going to the old email address. I did wonder if there's a connection between his old email address still being his login?? As I first said he is 82 and trying to contact support and get help is not very feasible. So I'm reaching out to see if anyone else has had this problem. I saw other posts about not getting the codes but they all seemed to be a little different than his issue. Thank in advance!91Views0likes4CommentsI'm being asked for a verification code every time I try to update my obsolete email address.
Hi everyone, I'm hoping someone can help me with a frustrating issue I've been dealing with for three months. The Problem: About three months ago, I made the mistake of deleting the Gmail account that my Dropbox is linked to. Now I'm stuck in a catch-22 situation: I'm still logged into Dropbox on one computer through the desktop app When I try to change my email address in Account Settings, Dropbox sends a confirmation email to the old Gmail address (which no longer exists) Without being able to confirm the email change, I can't install Dropbox on my other computers since they require login with the old email address I've contacted Dropbox support multiple times over the past three months, but they keep directing me to the same Settings page that doesn't work in my situation What I Need: A way to change my account email address without needing to access the deleted Gmail account for verification. What I've Tried: Following the standard email change process (doesn't work due to deleted email) Multiple support tickets (no resolution) Various troubleshooting steps suggested by support Has anyone else encountered this issue? Is there a way to get Dropbox support to manually change the email address after identity verification through other means? Any help or suggestions would be greatly appreciated! Thanks in advance. AND any response to this will go to my old email! So please respond to [removed per Community Guidelines] I guess I'll check in here in a couple of days.67Views0likes1CommentI can no longer access my linked email address. How can I enter my Dropbox account?
Hi, So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. How do I go about this? Dropbox Plan ( Standard.) Are you a Team Member or Admin? (Not sure) Do you have access to the email linked to the account? (Not sure) Are there any devices connected to your Dropbox account? (There used to be my old phone.) Question or Issue Added a ticket but was unsure of information like when I made the account and other information.151Views0likes11CommentsI don't receive the Dropbox email to verify my Proton email address.
Question or Issue: I am trying to verify a new email address. It's a Proton Mail address but I am not receiving the verification link. I have added dropbox to my contact list. I double checked spam. I tried sending from three different browsers. Nothing seems to work. Please help.Solved131Views0likes3Comments