Re: Shared link won't go away

Hey Jjph, thanks for letting us know about this.

If you open the Dropbox app and tap on 'account', then on the gear icon and then on 'clear cache', does it help?

If not, please send us a screenshot of the pop-up; just make sure to edit out any personal info.

Thanks in advance!

It doesn’t help, even uninstalling and installing doesn’t help, both in my iphone and my ipad. My PC doesn’t have that issue. 

The message is more or less:

“FILE SHARED WITH YOU

John has invited you to see the file Category 5 Title 2.doc

Not now / Open”

John Doe is a friend of mine

Hey Jjph, can you clarify the app's version and OS at the moment?

Also, if you access this page, are you able to find the file there? 

I have the latest version both in iOS and the app, but it’s been happening with previous versions too.

I followed the link but I see no file

Can I send you an email, in order for us to have a closer look into this Jjph?

Sure thank you

Hi Jjph, I just sent you an email, I'll see you there!

Hey Tigercomp, sorry to hear about this.

Are you on an iOS or Android device? Have you cleared the app's cache, to see if that helps?

Hey Jjph, would you mind sharing the ticket number for your communication with our support team, so we can check it out?

And Tigercomp, it might sound trivial, but if you haven't already, can you also restart your device?

I have this message on all iOS devices, restart don't help.

Hi Tigercomp, could you send us a screenshot of the pop-up message you keep receiving? 

Just make sure none of your personal info is visible there. Thanks! 

Pop-up, after clicking on show I get "this link doesn’t exist". Every time i open dropbox or change between apps, on all iOS devices. 

Hey there Tigercomp, sorry to jump In here, but could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

Also, did you log out and back in again after clearing the app's cache? 

One more thing here Tigercomp, do you see the same notification or shared content on the website as well if you check through a web browser? 

Thanks for clarifying that for me Tigercomp 

May we reach out via email to have a further look internally at this point?