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tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jjph, can you clarify the app's version and OS at the moment?

 

Also, if you access this page, are you able to find the file there? 

Jjph's avatar
Jjph
Explorer | Level 3
3 years ago

I have the latest version both in iOS and the app, but it’s been happening with previous versions too.

I followed the link but I see no file

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can I send you an email, in order for us to have a closer look into this Jjph?

    • Jjph's avatar
      Jjph
      Explorer | Level 3
      3 years ago

      Sure thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jjph, I just sent you an email, I'll see you there!

    • Tigercomp's avatar
      Tigercomp
      Explorer | Level 4
      3 years ago
      I have been under this spamming message from many months. Person who share this file with me deleted Dropbox account- message still popping on my account. I have nothing in shared file links. Still I get this screen.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Tigercomp, sorry to hear about this.

         

        Are you on an iOS or Android device? Have you cleared the app's cache, to see if that helps?

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