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tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jjph, I just sent you an email, I'll see you there!

Tigercomp's avatar
Tigercomp
Explorer | Level 4
3 years ago
I have been under this spamming message from many months. Person who share this file with me deleted Dropbox account- message still popping on my account. I have nothing in shared file links. Still I get this screen.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Tigercomp, sorry to hear about this.

     

    Are you on an iOS or Android device? Have you cleared the app's cache, to see if that helps?

  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago
    On iOS - just after clearing cache I got the same pop up:) App reinstall don’t work.
  • Jjph's avatar
    Jjph
    Explorer | Level 3
    3 years ago
    Your case is exactly the same as mine. Support team has been very kind and forwarded the case to engineers but nothing’s been solved and I stopped receiving feedback from them
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jjph, would you mind sharing the ticket number for your communication with our support team, so we can check it out?

     

    And Tigercomp, it might sound trivial, but if you haven't already, can you also restart your device?

  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago

    I have this message on all iOS devices, restart don't help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tigercomp, could you send us a screenshot of the pop-up message you keep receiving? 

     

    Just make sure none of your personal info is visible there. Thanks! 

  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago

    Pop-up, after clicking on show I get "this link doesn’t exist". Every time i open dropbox or change between apps, on all iOS devices. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there Tigercomp, sorry to jump In here, but could you clarify your device's exact OS version and the version of the Dropbox mobile app installed there as well?

     

    Also, did you log out and back in again after clearing the app's cache? 

  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago
    iOS 17.0.2, Dropbox 348.2.4, yes - I have logged again after clearing cache.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    One more thing here Tigercomp, do you see the same notification or shared content on the website as well if you check through a web browser? 

  • Tigercomp's avatar
    Tigercomp
    Explorer | Level 4
    3 years ago
    No, I get this annoying message pop- up only in mobile apps.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that for me Tigercomp 

     

    May we reach out via email to have a further look internally at this point?

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