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Mitz1's avatar
Mitz1
Explorer | Level 3
8 days ago

“Can't open the file because the file format/extension is not valid.” error on website/desktop app.

Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive erro...
desktop
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Web
Mitz1's avatar
Mitz1
Explorer | Level 3
7 days ago

Hannah, I didn't realize that was the Dropbox icon.  When I was attempting to reload the DB App over the weekend, everytime it lauched it just gave me a new Dropbox window but without any files. I wish I could go back now and see it that icon was there at the time.

Thanks for your help.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 days ago

Not a problem, Mitz1!

Did that help you figure out the issue?

If you still need help, let me know what you see when you hover over that icon, so I know the app's sync status and version and assist you further.

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