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karkness's avatar
karkness
Explorer | Level 3
3 years ago

“No preview available” error message, when trying to preview a file on the mobile app

Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available.  To view this file, open it on your computer.  I use my iPad & iP...
Error Messages
iOS
Mobile
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey karkness, thanks for bringing this to our attention.

 

Are you having this issue on both your iPad and your iPhone? And did it start at the same time for both devices?

 

Can you tap on "account", then on the gear icon, then on "clear cache" and then restart Dropbox, to see if that helps?

 

Keep me posted.

karkness's avatar
karkness
Explorer | Level 3
3 years ago

Hi Hannah, thanks for the suggestion, I did just do that, cleared the cache, on my iPad and iPhone and logged back in to Dropbox….but it’s still doing the same thing…”no preview available”.  Any other suggestions?

Thanks,

Kaye

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