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karkness's avatar
karkness
Explorer | Level 3
3 years ago

“No preview available” error message, when trying to preview a file on the mobile app

Just today, I started getting this message when opening files that I’ve been able to open in the past, it says “No preview available.  To view this file, open it on your computer.  I use my iPad & iP...
Error Messages
iOS
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi karkness, keep us updated with any changes. What file types are you trying to open on the mobile devices?

karkness's avatar
karkness
Explorer | Level 3
3 years ago

I have a large recipe folder, so these are all recipes that I’ve saved using the name of the recipe.  But it would be basic file documents.  I’ve updated both my iPad and iPhone to the latest software and I’ve deleted the Dropbox app on both devices and reloaded it.  Those things haven’t helped.  When I open Dropbox, I have the recipe folder, but many of the different recipes files only show “No preview available” now.  

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    What is the file type for those recipes? What is the file extension at the end of the documents?

    • karkness's avatar
      karkness
      Explorer | Level 3
      3 years ago

      They are JPEG files.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi karkness, what is the size of these documents? 

         

        And also, can you preview them if you visit your account online, instead of the app? If you export them to your device, what happens then? 

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