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Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

".jpg files are supported but something went wrong."

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
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WebDevJohn's avatar
WebDevJohn
New member | Level 2
6 years ago

Hello,

 

I am having the same issues. Yes, I have tried different browsers, clearing cache, using a different device... all of the above. I have the dropbox program installed on my windows PC as well. No luck getting the files. I have provided screenshots for when I try to access the files from your website and also my computer. The file size does not seem to matter. The images show thumbnails and not the actual picture. I have tried to download the picture and view it on different devices and it does not work. I have also tried accessing the file from an incognito window on my cell phone. 

 

No, i do not seem to have any issues with any other files that I have noticed yet. These files were uploaded yesterday.

 

 

 


T-Wright's avatar
T-Wright
Explorer | Level 3
6 years ago

I'm getting the same ".jpg files are supported but something went wrong." error message when trying to view certain images from the dropbox web client, iOS or Android apps. If I download the image to my PC I can view them with Windows just fine.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey peeps, thanks for your patience on this! 

     

    This should be resolved now. If you're still getting the same error message though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

     

    Thanks again!

  • T-Wright's avatar
    T-Wright
    Explorer | Level 3
    6 years ago
    Not working for me still.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your swift reply, T-Wright, and sorry to hear that you're still having trouble with this. 

     

    Could you try using a different browser, clearing your cache, as well as rebooting your computer?

     

    If that still doesn't resolve this behavior, could you go to this page to see your options for contacting our Support team directly?

     

    Keep me posted!

  • T-Wright's avatar
    T-Wright
    Explorer | Level 3
    6 years ago
    I was using the Android app not a browser. I'll try the link. Thanks!!

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