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Brashley's avatar
Brashley
Helpful | Level 5
7 years ago

".jpg files are supported but something went wrong."

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wron...
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T-Wright's avatar
T-Wright
Explorer | Level 3
6 years ago

I'm getting the same ".jpg files are supported but something went wrong." error message when trying to view certain images from the dropbox web client, iOS or Android apps. If I download the image to my PC I can view them with Windows just fine.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey peeps, thanks for your patience on this! 

 

This should be resolved now. If you're still getting the same error message though, don't hesitate to let us know and we'll make sure to get back to you as soon as possible. 

 

Thanks again!

  • T-Wright's avatar
    T-Wright
    Explorer | Level 3
    6 years ago
    Not working for me still.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for your swift reply, T-Wright, and sorry to hear that you're still having trouble with this. 

     

    Could you try using a different browser, clearing your cache, as well as rebooting your computer?

     

    If that still doesn't resolve this behavior, could you go to this page to see your options for contacting our Support team directly?

     

    Keep me posted!

  • T-Wright's avatar
    T-Wright
    Explorer | Level 3
    6 years ago
    I was using the Android app not a browser. I'll try the link. Thanks!!

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