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tobytobywan's avatar
tobytobywan
Explorer | Level 3
8 years ago
Solved

.mov files not playing on my mac

Hi I have a Macbook Pro operating on OS X El Capitan. I have noticed that all my .mov files I have taken on my iphone (X and 7) from about mid last year to now do not play on my Mac. Quickplayer ...
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  • Walter's avatar
    Walter
    8 years ago

    Thanks for the additional information tobytobywan - much appreciated.

    Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment?

    As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of files) and that's why you're getting this error message. Have you tried another application to open those files or better yet contact QuickTime directly as the error you get is coming from their app and not Dropbox whatsoever? 

    Keep me posted on your findings please and happy Monday!

     

mattypoo's avatar
mattypoo
New member | Level 2
7 years ago

Did you figure out a fix for this? I am having the same issue.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey there mattypoo  - how are you today?

Have you, by any chance, tried another software to open the files you're trying to access when you get this error? 

While you're at it, could you let me know your desktop app's exact status? Is it 'up to date' or still syncing?

If you're still getting the same error, could you forward me a screenshot to make sure we're on the same page? 

Thanks!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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