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Andrea G's avatar
Andrea G
Explorer | Level 3
3 years ago

.MP4 DJI Drone Videos Won’t Open

Hi! I’ve got a DJI Drone which a frequently shoot videos with! What I usually do I put them on my tablet, from there I upload them on Dropbox from the gallery and delete them from the device to mak...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Andrea G, thanks for bringing this to our attention.

 

Does the file preview normally on the Dropbox site when viewing it on a desktop machine?

 

What is the file size of the file in question on the site?

 

This will help me to assist further!

Andrea G's avatar
Andrea G
Explorer | Level 3
3 years ago
Hi Jay!

Files go from 200mb up to 3.5Gb
The previews work fine in low res on browser and app.

Thanks for assisting Jay!

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