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edeyoung75's avatar
edeyoung75
New member | Level 1
12 months ago
Solved

".pdf files are supported but something went wrong" error on website preview

I have tried opening in a different browser, in incognito, and going back in history with no luck... anyone that can help would be nice as I have a bunch of legal files I need to open asap  
File access
Preview
restore
  • edeyoung75's avatar
    edeyoung75
    11 months ago

    It has been resolved as I found the files in an old time machine back up

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

How large are they? Are they password protected?

Do they download, as it suggests, and open safely?

  • edeyoung75's avatar
    edeyoung75
    New member | Level 1
    12 months ago

    Not larger than other files that do open, no password protection and yes they download, but still can't open

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey edeyoung75 - sorry to jump in here, but what is the exact error you're getting when trying to open those files locally on your device after downloading them from the website?

      • edeyoung75's avatar
        edeyoung75
        New member | Level 1
        12 months ago

        Please see above screenshot and title

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