".pdf files are supported but something went wrong" error on website preview

There is an older version but it's not old enough and has the same error... it would be great to somehow have access to the file that was first uploaded

Do you only see one version of the file in the version history?

Can you perhaps restore the original version?

I can not, even the available previous file does not open... if i had access to an earlier version... like 2022 I could probably open that

Hey edeyoung75, can you choose an example file to see if you can recover a previous version of it that will preview?

Same error when opened on local computer, old and new computer... still other files open that are larger

Do you have the desktop app installed on your device? If yes, can you locate this file within the local Dropbox folder of your computer? I’d like to see if it'll throw the same error when you try to open it from there instead.

Yes I had them in a desktop folder on an older computer,  then when I stopped using that computer I had everything backed up on Dropbox, however this was today's the only folder I had files backed up in... my other folders have no issue.. and yes iwas able to view them before. Infact, I was able to view them at the beginning of this year

Hey edeyoung75, let me jump in here!

Do you remember if you could previously preview these files normally or if the upload was successful when you first added them to Dropbox?

Also, do you remember how you had uploaded them in the first place? Was it through the website, desktop or the mobile app?

I also cant open it in Adobe Acrobat

This is the responce when I download it and try to open