Need to see if your shared folder is taking up space on your dropbox đšâđ»? Find out how to check here.
Forum Discussion
".pdf files are supported but something went wrong"
Hello, i'm having the same issue. This is only happening in one office. If i try to open the same link in another office, it opens. This affects all pdf files. I can open all other sites. I've c...
Nancy
Dropbox Community Moderator
Dropbox Community Moderatorbacarruth, so, if I get this right, the files canât be previewed on the Dropbox website, and they canât be opened after being downloaded either. Correct?
Were these files shared with you or were they personal files that you had saved on Dropbox?
If you have the mobile app downloaded on your mobile device, can you export them there too and let me know if they throw the same error?
Thanks for the screenshot, gbeca! When was the last time you were able to preview this specific file on your Dropbox account? Was it previewing at first?
If this shared link was sent to you by another user, can they check if it previews on their end?
We are not able to preview the PDF files. We can download them and then open them. We have tried personal files and shared files.
Mobile app has no issues.
- Nancy
One last question, gbeca; I know it's a long shot, but have you also cleared the cache of the default web browser on your computer?
If this doesn't make a difference either, I'll check what else we can try next.
Yes, we have cleared the cache and it makes no difference.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
