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gbeca's avatar
gbeca
Explorer | Level 3
2 years ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've compared the ip settings and the dns settings are the same.  Incognito mode makes no difference.

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  • gbeca's avatar
    gbeca
    Explorer | Level 3
    2 years ago

    The cell phone is connected to the company wifi and is able to open the link.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @gbeca, based on everything you described it sounds like a network issue to me. 

     

    It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place. 

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