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.xlsx files are supported but something went wrong
Hi there,
I see this has been asked several times before, but my issue has still not been resolved.
I have recently not been able to open this file, but keep getting this error message.
The file is password-protected and is 377.5kb in size, I am trying to access it from the web (not dropbox app) on my desktop and my mobile.
The file is not corrupt, because if I download it, it opens fine. I simply want to open and view it yet it does not work. I have downloaded it and uploaded a copy but I'm still getting the same error.
It works perfectly fine through the dropbox app.
Any suggestions would be appreciated.
Thank you.
Hi GigiB1,
Jumping in here to note that we found that we actually cannot support password protected Office files on Dropbox at this time. The problem is that we are asking the users to input their password then saying there is an issue. We are looking to do the following to resolve this issue:
1. Show the correct error message -- that password protected Office files cannot be previewed. Downloading the file to preview is recommended at this time.
2. We are also looking into if and when we can support password protected Office files on Dropbox though at this time, I'm unable to say when.
Thank you for flagging this issue and my apologies for the inconvenience. I definitely understand that download to preview is not ideal.
Please let me know if you have any other questions or ideas. Happy to help!
Hannah
12 Replies
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Only one other excel file in that folder opens but is not pw protected. Having trouble getting dropbox to work on my phone but that is user error. The affected excel file contains all my pw's so am reluctant to download it. Looks like I am pretty screwed...
-winston
- Walter
Dropbox Community Moderator
Hey winnieB - sorry to hear you're having issues with this.
Can you please let us know if this file is a shared one or if you're the original owner?
Are you able to preview it on the website normally or on your devices after downloading or exporting the file locally?
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