We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
petertcook75
7 years agoNew member | Level 2
Accessibility to DropBox files for Amazon
Amazon is telling me that I have an accessability problem with my DropBox files. Please help. How does Amazon access my file links in excel? Here is what they look like and its WRONG:
|
- Hi Peter, if you’re trying to share a link to a file in Dropbox, you need to create one using the following steps.The link you provided only works if you’re viewing the file while logged into your own account, so it wasn’t a shared link, it won’t work for anyone else.
12 Replies
Replies have been turned off for this discussion
- Jay7 years ago
Dropbox Community Moderator
Hi Peter, if you’re trying to share a link to a file in Dropbox, you need to create one using the following steps.The link you provided only works if you’re viewing the file while logged into your own account, so it wasn’t a shared link, it won’t work for anyone else. - ashatops6 years agoNew member | Level 2
Our dropbox links are accessible without logged in, still amazon is saying is that they link are corrupted or not valid? should should I Do now?
- Walter6 years ago
Dropbox Community Moderator
Welcome to our Community and sorry to hear you're having issues with this ashatops.
Could you send me a screenshot of the exact error you're getting so I can have a better look at the the matter at hand?
Thanks in advance!
- ashatops6 years agoNew member | Level 2
Hi,
Thanks for your prompt reply.
Please see the amazon template file which is saying that images are invalid or corrupted.
- Walter6 years ago
Dropbox Community Moderator
I'm sorry I don't quite understand ashatops .
If you're getting any errors upon accessing a shared link, please use the buttons shown below to attach a screenshot of what you get in your next response:
Thanks again!
- ashatops6 years agoNew member | Level 2
Hey Walter,
I am not getting any error from dropbox but the amazon template file is not accepting images links that I can access without dropbox logged in.
Amazon executive are asking me to upload images on other website postimages.org.
- ashatops6 years agoNew member | Level 2
Any update from you Walter? How can I solve my issue? Why dropbox images are not accessible for amazon?? Waiting for your prompt reply.
- Walter6 years ago
Dropbox Community Moderator
Can you share a link that's giving you this problem so I can investigate further ashatops?
Also, could you walk me through the exact steps you take to do this?
Furthermore, have you by any chance checked with Amazon as you're getting an error from their end?
- ashatops6 years agoNew member | Level 2
Hey Walter,
Have a look at some of the links on which I am facing the issue.
[Shared links removed for bandwidth purposes]
Process: for Listing products on amaozn we have to download their template file and then we have to fill the details. After that, we have to upload that template file on the amazon portal and it goes into processing status if you have any error in that template file you have to again correct the details and have to follow the same process.
Amazon Reply: Images in template files are corrupted or not valid
What should I do now?
- Walter6 years ago
Dropbox Community Moderator
Those shared links are previewing fine on my end using a web browser. Therefore, I'd suggest using the walk-around below to force the shared links to download the content instead of merely previewing it ashatops. It might do the trick for you :nerd:
If Amazon needs specific file types that they need to comply with upon this operation, I'd suggest checking with them as well; merely to make sure you've covered all bases.
Do they accept links to files and not actual files? Have you confirmed that this should work with them?
After all, your shared links seem to be working fine on my end. How Amazon needs this to be set up though is depending on them - this is why I suggested reaching out to them too.
Keep me posted on your progress!
On a side note, please remove those shared links from your post (or I can do it for you if you like) in order to avoid generating a large amound of bandwidth traffic.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!