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Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac update all files would auto download to be on my machine locally. I know there's an issue with full support for OS 12.3... any updates or solutions folks have found?
thanks
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
102 Replies
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What is going on Dropbox!???? I can't wait for this to be solved. Moving my company to a different platform! GAHH! so frustrated.
This issue is ongoing and greatly affects those using After Effects. I cannot work with the project regardless of the download status of the linked files, they continually give errors in After Effects even after downloading all the missing files. Why is your process breaking everything, Dropbox???? This was not happening before, now it's screwing up my entire pipeline!
GET THE LEAD OUT ALREADY DROPBOX.
Hi, any news on this? This is the bane of my AE existence at the moment. And like other commenters have said, when working on large and complicated projects, the solution of 'make sure all files are made offline' is not a solution. Plus, I also find that many files won't work even when they are downloaded and the only way to resolve is by changing the source folder's name, which causes even more problems and confusion in the large company I work in.
ThanksDom
iMac (Retina 5K, 27-inch, 2020)
3.8 GHz 8-Core Intel Core i7
64 GB 2667 MHz DDR4
AMD Radeon Pro 5700 XT 16 GB
OS Montery 12.5.1
PLEASE GIVE US A FREAKING UPDATE ALREADY DROPBOX.
- Jay
Dropbox Community Moderator
Hi everyone, could you let us know if you're interested in trying the Beta version of the Dropbox desktop application?
- Emmet
Community Manager
Hi there,
We've escalated this to the appropriate team and they just want some more clarifying information.
Does Dropbox appear in the locations sidebar on your finder window?
Regards,
Emmet
For me, it does not appear there.
For me, yes, the locations are there.
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