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RuthP's avatar
RuthP
Explorer | Level 4
3 years ago
Solved

All files downloaded from Dropbox are corrupt

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox.  To transf...
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  • Megan's avatar
    Megan
    3 years ago

    Hi RuthP, thanks for the info! 

     

    Have you tried re-downloading and installing the app again? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you send me a screenshot of the your taskbar as well to see if the Dropbox app's icon is shown there RuthP? If it's not showing there, it might be hidden. 

 

Also, do you see any syncing icons on the files inside your Dropbox folder? 

RuthP's avatar
RuthP
Explorer | Level 4
3 years ago

Here is the clip of my task bar:

OR

I cannot get a clip of what happens when I click on the up arrow near the bottom right. But there is no dropbox icon in there. 

 

I have checked a random selection of files inside dropbox and none have the synced symbol.

Regards,

Ruth

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RuthP, thanks for the info! 

     

    Have you tried re-downloading and installing the app again? 

    • RuthP's avatar
      RuthP
      Explorer | Level 4
      3 years ago

      Thanks Megan. I have done that and everything is now starting to sync.

      Thanks again,

      Ruth

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome news RuthP!

         

        If you need anything else, give me a shout! 😎

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