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renikolopov's avatar
renikolopov
New member | Level 2
2 days ago

All files moved online

After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline. All the embedded folders remain online only. 

I'm using Dropbox version 244.4.6580 on Mac Pro Apple M2.

 

 

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 hours ago

    Thanks for confirming that, renikolopov, I think that should do it.

    Keep in mind that if you're using the File Provider version of the Dropbox app (Dropbox folder location in ~/Library/CloudStorage), it's expected behavior for Dropbox files not previously set to "available offline" to be automatically set to "online-only" when your hard drive is low on disk space.

    But you can always manually set them back to "available offline" to resolve this.

    I hope this helps!

  • renikolopov's avatar
    renikolopov
    New member | Level 2
    5 hours ago

    Yes, once manually returned to offline mode, they stay offline. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 hours ago

    Thanks for the additional info, renikolopov​.

    Just to confirm, if you go to your Dropbox folder and choose to manually make files or folders available offline, does it work?

    And do they stay in that state or do they change back to online-only automatically?

  • renikolopov's avatar
    renikolopov
    New member | Level 2
    12 hours ago

    Currently, I have about 100GB free, but that is after I have manually made the most important (and the biggest) folders available offline.

    The issue with subfolders was solved after I repeated the same request to make the whole folder available offline. 

    I am happy to share any additional information, but I am not sure which one. The screenshots just show most of the folders as available online only (a cloud with an arrow), but according to my preferences, most of them are supposed to be available offline. 

    An important piece of information is that the problem occured shortly after installing the updated  MacOS. 

    The most important to me is to understand how to prevent this from happening again, since I discovered it when it turned out I can't do an urgen work during an air flight, since the files were not available.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 hours ago

    Hey renikolopov - sorry to hear you're having issues with this.

    Can you please let us know how much hard drive space you've got available on your computer at the moment? 

    Is the app working normally, if you navigate to your sub-folders and make them available offline?

    Any  additional information or even screenshots are more than welcome!

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