Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

jaroslawistok's avatar
jaroslawistok
Helpful | Level 6
1 year ago
Solved

All files show as zero bytes.

mac monterey   After restore and syncing now are the fils with zero bytes. Some are showing size after opening but some I can't open at all, even if the preview thumbnail is showing in finder
desktop
Preview
View
  • jaroslawistok's avatar
    jaroslawistok
    1 year ago

    ok, it now seems to download all the files.
    I hope new filse are on both sides.

     

    thx

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey jaroslawistok, let's see what we can find together about this! 

 

Would you mind clarifying your app's current syncing status? 

 

It sounds like your content might have synced as online-only. What happens when you try to change the files' status to "available offline"? 

 

Keep me posted! 

  • jaroslawistok's avatar
    jaroslawistok
    Helpful | Level 6
    1 year ago

    I tried too but the same.
    Earlier I coud always saw the size without having this option

    • jaroslawistok's avatar
      jaroslawistok
      Helpful | Level 6
      1 year ago

      ok, it now seems to download all the files.
      I hope new filse are on both sides.

       

      thx

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Awesome news jaroslawistok!

         

        If you need something else, please let me know and I will be more than happy to help every step of the way.  😀

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!